Privacy Policy

Effective Date: November 10, 2022

Valencia Healthcare is committed to protecting the privacy and confidentiality of individuals who visit our website, contact our practice, or use our healthcare services.

Information We Collect

We may collect personal information, including names, telephone numbers, email addresses, appointment inquiries, communication preferences, and information voluntarily submitted through our website or approved communication channels.

How We Use Information

Information is used to respond to inquiries, coordinate appointments, provide requested administrative assistance, maintain practice operations, and comply with applicable legal obligations.

Information Sharing

Information may be shared with authorized service providers that assist with communications, scheduling, and practice operations, subject to applicable privacy and security requirements. We may also disclose information when required or permitted by law.

Privacy and Security

Valencia Healthcare maintains administrative, technical, and organizational safeguards appropriate to the information processed. Information is retained and managed in accordance with applicable legal requirements and practice policies. Protected health information is governed by applicable healthcare privacy laws, including HIPAA, and our Notice of Privacy Practices. Individuals may contact Valencia Healthcare to ask questions about their information or exercise applicable privacy rights.

For privacy-related inquiries, contact a.danforth@valenciahealthcare.org.

Valencia Healthcare offers optional SMS communications to assist individuals with appointment scheduling, requested booking links, appointment-related information, and general administrative inquiries.

SMS Information Collected

When individuals consent to receive text messages, Valencia Healthcare may collect their name, mobile telephone number, messaging preferences, and administrative information necessary to respond to their requests.

Use of SMS Information

SMS information is used to provide requested scheduling assistance, send appointment booking links, respond to administrative inquiries, and manage communication preferences.

SMS Privacy and Information Sharing

Valencia Healthcare may use authorized service providers to facilitate SMS delivery and related services, subject to applicable privacy and security obligations.

Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

SMS participation is voluntary. Individuals may withdraw consent by replying STOP. Standard SMS messaging is not intended for sensitive medical information, diagnoses, treatment recommendations, or urgent clinical concerns.

Valencia Healthcare SMS Messaging Program

By voluntarily opting in to receive SMS messages from Valencia Healthcare, individuals consent to receive nonmarketing text messages related to appointment scheduling, requested booking links, appointment updates, and general administrative communications.

Message Frequency

Message frequency may vary depending on appointment activity and individual communication requests.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless plan.

Opt-Out Instructions

Reply STOP to any Valencia Healthcare SMS message to unsubscribe from future messages. A confirmation of your opt-out may be sent.

Customer Assistance

Reply HELP for assistance or contact Valencia Healthcare at a.danforth@valenciahealthcare.org.

Consent

Consent to receive SMS communications is voluntary and is not a condition of receiving healthcare services.

Privacy

Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Healthcare Communications

Text messaging is intended for administrative communication and should not be used to request medical advice, medication adjustments, or emergency services.

For medical emergencies, call 911. For immediate mental health crisis support, call or text 988.